“This High Performance Culture review has been thorough and engaging, and has provided very useful information to help us drive the business forward, as well as providing me with a level of comfort in the strategic direction we were planning. The management team have already benefited from the exercise and are more motivated about their role, the business growth and improving customer service.  This programme should definitely be rolled out to the other territories in the organisation.”                                 

Senior Executive, Business Head

“I was impressed at how Karen was able to remain impartial, especially in the one to one sessions where at times there was some serious discussion around negative feelings towards others.  I have seriously seen changes already [in 10 weeks] in how we all operate together as a leadership team.”  

Rob, Account Director and Team Leader

“I found the whole [High Performance Culture and Leadership Development] programme to be incredibly helpful. The 1-2-1s were a great place to talk through specific situations and get external advise/perspective on real world situations. The group workshops were great for us all to learn new ideas and techniques with everyone able to contribute questions that challenged and evolved our personal understanding of the techniques and knowledge provided.” 

Jamie, Team Lead

“Karen has a number of strengths, chief of which is her ability to get the best out of people. She is an excellent people manager but is also able to build powerful business cases through the use of complex management information and customer feedback. Karen can see the bigger picture but understands the detail and is an effective change manager as a result. Her breadth of experience means that she is highly flexible and can tackle a wide range of roles. Her enthusiasm and commitment make her a safe pair of hands.”

Lisa Harlow, Associate Director, Financial Services

“Performance orientated with the customer firmly at the centre of her drive for continuous improvement, Karen had the vision to build and the drive to push the Contact Centre senior management team to a 20% gain in productivity and 20% drop in required headcount in less than 10 months. New management information was created to accurately track and correct performance and as a strong advocate for the balance between people and business goals the whole team was challenged and developed throughout the changes.”

Vince Thomas, Associate Director, Financial Services

“Karen combines a thorough understanding of the detail, with a strong strategic vision. Her energy and drive are considerable, resulting in a positive impact on those working with and for her.”

Matt, Associate Director, Project Mgt

“Karen is committed to investing in her people and spends a lot of time thinking about how to develop individuals, how to communicate effectively with them and how to meet their needs within a business framework. She also looks at the impact of change on the larger organisation and looks at ways to manage the potential issues that change brings. Karen is happy to allow her staff to be ’experts’ within their technical discipline and she gives them space to use their expertise while guiding them from a management perspective. This can be very liberating for individuals and allows them to flourish under her guidance. She is very clear on what she expects from people and is balanced in her feedback using a range of techniques to get the best from individuals.”

Director, Financial Services

“Karen is a great stakeholder / sponsor to work for as she understands project methodologies and how her influence can result in successful deliveries. In addition to directing the strategic objectives she is able, due to her outstanding knowledge of business processes, to answer the most detailed of questions.”

Neil, Project Manager, Financial Services

“Karen has a background of project and process management and she brings these skill sets to all aspects of her work. She is methodical in looking at changes to the team, business processes and at the introduction of new systems or products. She is able to drill down into subjects and discover key areas of risk or concern. Karen then uses this approach to plan for the future, putting together detailed plans for the business and having clear goals and milestones for the team. Karen works hard to measure progress in all areas of her work and reports back to senior management so that there is always a sense of control and progress within her teams.”

Director, Financial Services

“Karen managed to drive through many amazing changes, pushing the boundaries whilst building a great working relationship between the Operational and Sales departments.”

Senior Executive, Sales Specialist