Conflict Management

You Can Cut The Atmosphere With a Knife

We’ve all walked into a room at some stage and thought, “wow, you can cut this atmosphere with a knife”.  The energy in the room is electric with negativity, conflict and possibly even anger.  And most us would prefer to turn around and walk straight back out again. A negative atmosphere ...

Keeping Calm When All Around Are Not: Quiet Curiosity

How can you keep calm when all around you seem to be getting angry and frustrated?  There are some people who manage to do it easily, and keep control during difficult conversations.  They come across as quietly assertive, and are highly respected for their communication skills.  But unfortunately, most of ...

Who’s Paying the Price for Your Emotions?

Have you ever considered who’s paying the price for your emotional state?  If you’re in a bad mood in one meeting, do you find that you’ve taken that mood into the next meeting?  And then, those people in the second meeting are paying the price for what’s happened previously, and ...

Negotiation: A Checklist For Lasting Results

  A major conflict between departments can cause considerable delay to organisational success and stress for those involved.  A recent discussion I had was regarding a stand-off between a client’s Sales and Operations departments.  Sales were concerned that the Operations department were hampering their ability to win new clients with strict processing rules, ...

Spotting Those Who Manage Up Too Well

As a leader, can you spot those around you who are just telling you want you want to hear?  Those who may be “spinning” you one line, but causing havoc and conflict with other team members or departments around you? Many of us will have experienced seeing someone manage up very ...

What Causes Conflict in the Workplace?

You’re working on a project that has very tight deadlines.  You like to organise your time, with a step by step approach, complete the tasks early so that you have time to deal with any unforeseen circumstances and still hit the deadline.  However, your colleague seems to be working on ...

How Do You Prefer To Manage Conflict?

Although research has shown that 18-26% of managers’ time is spent on dealing with conflict, there is more than just time that can be gained from effective handling and conflict management.  Whenever there are disagreements between colleagues (be that regarding tasks, projects, handling specific situations) where different perspectives, information and ...

Why You Can’t Ignore Conflict

Rarely do people enjoy arguing with others, and I’ve found that most leaders find that dealing with conflict can be an uncomfortable necessity.  Research has also shown that 18-26% of a manager's time can be spent dealing with conflict resolution - that's a lot of hours on an aspect that ...