Welcome to Assiem Ltd Leadership Services.
Providing clients with leadership assistance, in the form of High-Performance Culture Review programmes, interim management or tailored assignments.
The aim is to help leaders excel at developing engaged, customer focused teams, who can achieve results quickly and effectively.
“One of Karen’s core skills is her ability to take a strategic deliverable and work through the practical and tactical solutions to deliver a positive outcome. Her ability to drill down to the detail, identify tasks, stakeholders and risks is very effective and results in well structured projects. This means resources are used appropriately, risks and issues are escalated early on and road blocks removed.”
Lisa, Associate Director, Financial Services
ASSIEM LTD CAN HELP
Based on a proven track record of implementing customer satisfaction and productivity improvements, without incurring any additional costs to do so, Karen believes she could offer you cost effective resource at a time of recruitment restrictions and budgetary constraints. Karen works closely with clients to define assignments, and using effective communication skills encourages a team approach to achieving results in line with the desired direction.
With over 20 years experience with Financial Services and FMCG/blue chip companies, Karen has worked for or with clients including Fidelity Investments, Coca Cola, Premier Foods, Buena Vista, Tropicana, Kraft, Neuhaus, Harper Collins, Allied Domecq, Bass and EMI.
ACHIEVEMENTS AND ASSIGNMENTS
Karen’s achievements and assignments to date include:
Productivity: Contact Centre improved by 20%, whilst quality monitoring increased from 66% to 86%, and first time resolution to 92%
Efficiency: Quarterly report despatch timelines reduced by 14 business days and production costs reduced by £53kpa
Staff Tenure: 26% improvement in one year, reducing turnover costs by c£450k.
Risk Management: Dealing errors reduced by 1.07% to 0.21%, saving c£224kpa
Client satisfaction: Increased by 14% in one year, 92% satisfied/very satisfied
Analysis and Budgeting: Co-ordinated $200m budget process, Activity Based Costing, developed a Contact Centre forecasting model
Project Management: Department offshoring, Customer Security change programme to c400k customers, Account Take-On Process, Fund launches, developing FMCG Trade Pricing Policies for a number of clients, Retail Market Research
Leadership: over 20 years’ experience with teams up to 150 employees across UK, Ireland and India, restructures, efficiencies, change management, goal setting, competencies, Employee Satisfaction Surveys
These have been achieved by fully assessing the situation and its complexities, whilst interacting with team members to gain their respect and support. Given Karen’s Executive Coaching background, she can also guide the relevant personnel to take over the working practices when she has finished the assignment, thereby ensuring continued success.
Karen is also a Certified practitioner of Applied Neuroscience, the Myers Briggs Type Indicator® (MBTI®) assessment tool and Hogan Assessments and, where appropriate, can utilise this alongside other management tools such as the Thomas-Kilman Conflict Mode Instrument™ (TKI™) and Belbin®.
Review what other people say.
If you are looking for a dedicated interim manager or want to discuss potential assignments, then please use the contact tab.